![]() Team Player – The ability to work with others and independently toward a common goal.Reliability – Can be relied upon to demonstrate reliability in attendance and punctuality.Organized – Possessing the trait of being organized or following a systematic method of performing a task with the ability to multi-task.Judgment – The ability to formulate a sound decision using the available information.Desire to excel, attempting non-routine tasks. Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.Essential Job Functions – Ability to perform the Essential Job Functions of this position.Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity. Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers.Ability to write clearly and concisely using good grammar and spelling. Communication – Ability to communicate effectively with others using good listening skills and the spoken word.Adaptability – Ability to adapt to and facilitate change in the workplace.Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task.Willing to accept constructive criticism. Accountability – Ability to accept responsibility and account for his/her actions or work performed.Assists in training of other Front Desk/ Call Center staff. ![]() Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.Understands and accepts responsibility to report potential or suspected errors to the Supervisor or Compliance Officer. Complies with all practice procedures and protocols, and complies with all state and federal regulations.Performs administrative support tasks such as Brevium, Navicare, maintain PCIs and referrals, prep laser paperwork and other as needed.Maintains records of communications from patients, family members or caretakers of patients, referring and consulting MDs and vendors. Facilitates communication to the MD through the use of in-box, voicemail, and e-mails as appropriate.Observes patient and telephone flow offering or requesting assistance as needed.Receives payment and records receipts for services.Answers and responds to incoming calls, triage and distributes calls as needed.Monitors doctor’s patient schedule to insure good patient flow. Schedules appointments, and maintains appointment calendars.Hears and resolves complaints from patients, visitors and other interested parties. Verifies and updates patient information as needed. Greets and assists patients, visitors and other parties.Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Supports the Mission, Vision, Values and Mantra of The Eye Care Group. The Medical Secretary position is a customer service based position comprised of duties at check-in, check-out and telephones including the Call Center based in the Waterbury office. Will include some early evening hours and may include Saturdays. ![]() Department: Front Desk Front Desk / Call CenterĪmount of Travel Required: As needed to various locations
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